Guarantee for energy chains

Why energy chain guarantee?
Energy chains often have a service life of over 10 years (depending on the application, environment and dynamic parameters). The new guarantee service gives customers the confidence of being able to design their individual application right and always choose the most cost-effective e-chain that works reliably.

When does the guarantee start?
The guarantee is valid for new purchases as of 15/02/2020. It begins with the delivery date of the energy chain and covers all e-chain component failure due to wear and tear.When does the guarantee end?
The guarantee ends at the end of the 4-year period, starting from the date of delivery.Is there a guarantee on the installed cables?
The chainflex cables used in the e-chain also come with a guarantee of up to 4 years.
More information

In which countries is the e-chain guarantee valid?
The e-chain guarantee is valid around the world. The issuing authority is igus GmbH, no matter from where you request the guarantee certificate via the service life calculator.

What is the scope of the guarantee, exactly?
For the given guarantee period, igus provides a free replacement (delivery ex works). This only applies to igus e-chain components that fail due to wear and tear.What is excluded from the e-chain® guarantee?
This does not include failure due to mechanical impact and damage due to incorrect assembly.Is the guarantee prolonged due to the delivery of a replacement?
Shipping of replacement parts does not extend the guarantee period.

When does the service life guarantee apply?
The e-chain service life guarantee is valid for the number of double strokes calculated according to the igus online service life calculator, or until 4 years from the delivery date, whichever comes first. The guarantee applies to all energy chains that can be selected in the service life calculator.

Tech up

• Up to 4 years guarantee on all e-chain® components
  that have failed due to wear and tear¹
• Guarantee that your application is designed exactly right
• Generate a guarantee certificate with the e-chain® service life calculator
• The chainflex cables used in the e-chain also come with a guarantee of up to four years.
• Online tool calculates the service life of the e-chains in double strokes

¹The e-chain service life guarantee is valid for the number of double strokes calculated according to the igus online service life calculator.

Cost down

• Always choose the most cost-effective e-chain that works reliably
  
• Free replacement parts for e-chains that fail due to wear and tear
• Receive guarantee certificate via e-mail

Proof

• Using the data from the test laboratory, the e-chain service life calculator determines the
  service life for igus
  standard energy chains   in customer-specific applications
• Data from over 10 billion e-chain  test cycles per
  year are incorporated into the e-chain service life calculator
• Calculate an e-chain service life and request a certificate:  Test it here

Sustainability

• Select long service life and extend durability
  of the application
• Have your energy chain recycled at the end of its life cycle with the igus chainge recycling program
• igus supports the plastics circular economy and is investing in chemical recycling

Call up service life calculator and enter application parameters

Click on the button "Request guarantee" to have the certificate sent to you by e-mail